1. Company Information
Company Name: Bike Buddies
Registered Address: Strumitsa 6, Sofia 1000
Email: maya.petrova@gmail.com
Telephone: 00359885588932
2. Tour Bookings
Bookings may be made through our website, by email, by telephone, or through authorized partners.
A booking becomes binding when:
- The customer receives a booking confirmation; or
- The required payment has been successfully processed.
Customers must provide accurate and complete information during the booking process.
The Company reserves the right to reject any booking where safety, operational, legal, or capacity considerations require it.
3. Pricing and Payment
All prices are displayed in EUR and include applicable taxes unless otherwise stated.
Payment may be required in full at the time of booking unless alternative arrangements are specified.
The Company reserves the right to correct pricing errors before confirming a booking.
4. Consumer Right of Withdrawal
Where bookings are made online by consumers, European consumer protection legislation may provide a 14-day withdrawal right.
However, under Article 16(l) of Directive 2011/83/EU, the withdrawal right does not apply to leisure services when the contract provides for a specific date or period of performance.
By making a booking for a tour scheduled on a specific date, the customer acknowledges that the statutory withdrawal right may not apply.
Nothing in these Terms limits mandatory consumer rights under applicable law.
5. Customer Cancellations
Unless otherwise stated during booking:
- Full refund less non-refundable processing fees 2 days before departure.
- No refund for less than 24h before departure
Customers may request rescheduling subject to availability and Company approval.
Failure to attend a tour (“no-show”) is treated as a cancellation and is not refundable.
6. Company Cancellations and Changes
The Company may cancel, postpone, or modify a tour due to:
- Severe weather;
- Unsafe riding conditions;
- Road closures;
- Government restrictions;
- Force majeure events;
- Mechanical or operational issues;
- Insufficient participant numbers.
Where a tour is cancelled by the Company, customers will be offered:
- A rescheduled date;
- Credit toward another tour; or
- A refund of amounts paid.
The Company’s liability is limited to the amount paid for the affected booking unless otherwise required by law.
7. Participant Requirements
Participants must:
- Meet the minimum age requirement specified for the tour;
- Be physically capable of safely operating a bicycle or e-bike;
- Follow all instructions provided by guides;
- Comply with local traffic regulations;
- Notify the Company of relevant medical conditions that could affect safe participation.
Participants may be refused participation if they appear intoxicated, impaired, aggressive, or otherwise unable to ride safely.
No refund will be provided in such circumstances.
8. E-Bike Specific Terms
For tours using electrically assisted bicycles (“E-Bikes”):
Participants acknowledge that:
- E-bikes are heavier and accelerate more quickly than standard bicycles;
- Additional braking distance may be required;
- Improper use may increase the risk of accidents.
Participants agree to:
- Attend any safety briefing;
- Use only approved charging equipment where charging is permitted;
- Not tamper with batteries, motors, or electrical systems;
- Operate the e-bike in accordance with guide instructions.
The Company may refuse use of an e-bike if a participant cannot safely control it during the initial assessment.
9. Helmets and Safety Equipment
Helmet use is mandatory unless prohibited by local law.
Participants agree to wear any safety equipment provided or required by the Company.
Refusal to comply with safety requirements may result in removal from the tour without refund.
10. Equipment Responsibility
Customers are responsible for Company equipment provided during the tour.
Participants may be charged for damage resulting from:
- Negligence;
- Reckless riding;
- Intentional misuse;
- Unauthorized modifications.
Normal wear and tear is excluded.
Participants must immediately report any defects or safety concerns.
11. Assumption of Risk
Cycling and e-bike riding involve inherent risks including:
- Falls;
- Collisions;
- Uneven surfaces;
- Traffic hazards;
- Weather conditions;
- Mechanical failures;
- Actions of other road users.
Participants acknowledge these risks and voluntarily choose to participate.
12. Liability Waiver and Limitation of Liability
To the fullest extent permitted by applicable law, participants acknowledge that cycling activities involve inherent risks and agree that participation is undertaken voluntarily.
The Company shall not be liable for:
- Risks inherent in cycling activities;
- Loss of enjoyment;
- Indirect or consequential damages;
- Loss of personal belongings.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot legally be excluded under applicable law.
13. Medical Emergencies
Participants authorize the Company and its representatives to seek emergency medical assistance if reasonably necessary.
Any medical, rescue, transportation, or related costs remain the responsibility of the participant unless otherwise required by law or insurance coverage.
14. Personal Property
Participants are responsible for their own personal belongings.
The Company accepts no responsibility for lost, stolen, or damaged property unless caused by the Company’s negligence.
15. Insurance
The Company strongly recommends that participants maintain:
- Personal accident insurance;
- Health insurance;
- Travel insurance (where applicable);
- Personal liability insurance.
Participants are responsible for ensuring adequate coverage.
16. Photography and Media Consent
Photographs and video recordings may be taken during tours for marketing, promotional, educational, or social media purposes.
Where identifiable images are used, processing will be carried out in accordance with applicable data protection laws.
Participants may object to the use of their image by notifying the Company before the tour begins.
17. GDPR Privacy Notice
Data Controller
Bike Buddies
Contact: maya.petrova@gmail.com
Personal Data We Process
We may process:
- Name;
- Contact details;
- Booking information;
- Payment information;
- Emergency contact details;
- Customer communications;
- Photographs where applicable.
Legal Basis
Processing is carried out on one or more of the following grounds:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate business interests;
- Consent where required.
Data Retention
Personal data is retained only for as long as necessary for legal, accounting, operational, and customer service purposes.
Customer Rights
Under the GDPR, individuals may have the right to:
- Access personal data;
- Rectify inaccurate data;
- Erase personal data;
- Restrict processing;
- Object to processing;
- Data portability;
- Withdraw consent where consent is the legal basis.
Requests may be submitted to:
Email: maya.petrova@gmail.com
Complaints
Customers may lodge complaints with their local supervisory authority.
For Bulgaria, complaints may be submitted to the Commission for Personal Data Protection.
18. Force Majeure
The Company shall not be liable for delays, interruptions, modifications, or cancellations caused by events beyond its reasonable control, including:
- Natural disasters;
- Extreme weather;
- Fire;
- Epidemics or pandemics;
- Government actions;
- Civil unrest;
- Transportation disruptions;
- Utility failures.
19. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Bulgaria unless mandatory consumer protection laws require otherwise.
Any disputes shall be subject to the competent courts of Bulgaria.
Consumers retain rights granted by mandatory laws applicable in their country of residence where required under EU legislation.